Refund policy

Because we sell medicines and health products, returns are limited for safety reasons.

Eligible for return/refund:

  • Item received damaged, expired, or defective

  • Wrong product delivered (not what you ordered)

  • Item missing from your order

Not eligible for return:

  • Medicines, opened or unsealed products (for hygiene and safety)

  • Prescription medicines once dispensed, unless defective

  • Change of mind after delivery

How to request a return:

  1. Contact us within 48 hours of delivery with your order number and photos of the item.

  2. Our team will verify the issue and approve or decline the request within 2–3 business days.

  3. Approved returns are picked up or exchanged; refunds are processed within 7–10 business days to your original payment method, or as store credit if you paid Cash on Delivery.

Refund timing: Card/online payments may take a few extra days to reflect depending on your bank.