Frequently Asked Questions

Quick answers about buying medicines online from Medicine Online, Pakistan. Can't find your answer? WhatsApp us on +92 317 805 3244 or email info@medicineonline.pk.

About Medicine Online

What is Medicine Online?

Medicine Online (medicineonline.pk) is an online pharmacy based in Hyderabad, Sindh, that delivers genuine medicines, medical devices, baby care and personal care products across Pakistan. It is a project of Abbasi Sons Industries, a Pakistani group operating since 1989, and specialises in hard-to-find and cancer medicines.

Is Medicine Online a genuine and safe pharmacy?

Yes. Medicine Online sources medicines only from licensed manufacturers and authorised distributors in Pakistan, in line with Drug Regulatory Authority of Pakistan (DRAP) requirements. Prescription-only medicines are dispensed only against a valid prescription from a registered doctor, and product information is reviewed by Dr. Farhan Rashid Abbasi. Our drug sale licence details are available on request.

Where is Medicine Online located?

Our office is in Shah Housing Society, Khwaja Gharib Nawaz (KGN) Road, Hyderabad, Sindh, Pakistan. You can reach us on phone or WhatsApp at +92 317 805 3244 or +92 307 605 3244, Monday to Saturday, 9 AM to 9 PM, or email info@medicineonline.pk.

Ordering and prescriptions

How do I order medicines online in Pakistan?

Search for your medicine by brand or generic name on medicineonline.pk, choose the strength and pack size, add it to your cart and check out. You can also send your prescription or medicine list on WhatsApp (+92 317 805 3244) and we will prepare the order for you. We confirm every order by SMS, WhatsApp or email.

Do I need a prescription to buy medicines online?

Only for prescription-only medicines. These need a clear, valid prescription from a registered doctor, which you can upload at checkout or send on WhatsApp before dispatch. Orders may be delayed or cancelled if the prescription cannot be verified. Over-the-counter products, vitamins, devices and personal care items do not need a prescription.

Can I buy cancer medicines online in Pakistan?

Yes. Medicine Online stocks and sources oncology medicines, including targeted therapies and hormonal treatments, against a valid prescription from your oncologist. Cancer patients get priority handling, temperature-protected packing and updates at every step. If a medicine is not listed, WhatsApp us and we will check availability.

Can you find a medicine that isn't listed on the website?

Often, yes. Sourcing hard-to-find medicines is our speciality. Send the medicine name, strength and quantity on WhatsApp (+92 317 805 3244) and we will check availability and price for you, usually the same day.

Do you supply pharmacies, clinics and hospitals?

Yes. Pharmacies, clinics and hospitals can place bulk orders with us. Contact us on WhatsApp or by email with your requirements. Where possible, we can also arrange supplies for orders from across the border.

Delivery

Do you deliver all over Pakistan?

Yes. We deliver nationwide, including Karachi, Lahore, Islamabad, Rawalpindi, Hyderabad, Faisalabad, Multan, Peshawar and Quetta, as well as smaller towns reached by our courier partners.

How long does delivery take?

Delivery usually takes 1–2 business days to major cities and 3–5 business days to other areas. Orders paid by direct bank transfer are processed as priority orders, so we can deliver between cities quickly, for example from Hyderabad to Islamabad in one to two days.

How much does delivery cost?

Delivery is free on orders above Rs. 15,000. Below that, a flat delivery charge of Rs. 450 applies anywhere in Pakistan.

How are temperature-sensitive medicines shipped?

Medicines that need cold storage, such as insulin and some injections, are packed in insulated cold-chain packaging. All orders are packed to protect medicines from heat and physical damage in transit.

Can I track my order?

Yes. You will receive an SMS, WhatsApp or email update when your order is dispatched, with courier tracking details where available.

Payments, returns and safety

Which payment methods do you accept?

Cash on Delivery is available in Sindh only. For orders outside Sindh, pay by direct bank transfer or debit/credit card at checkout. Bank transfer orders are processed as priority orders.

Is Cash on Delivery available in Lahore, Islamabad or Karachi?

Cash on Delivery is available in Karachi and the rest of Sindh. For Lahore, Islamabad and other cities outside Sindh, please pay by direct bank transfer or card; these orders are dispatched as priority orders.

Can I return a medicine?

For safety reasons, opened medicines cannot be returned. If an item arrives damaged, expired, defective or is the wrong product, contact us within 48 hours of delivery with photos and we will arrange a replacement or refund. Read the refund policy.

Can you give me medical advice?

Our team can help with product, availability and order questions. Information on this website is general and does not replace advice from your doctor. Always take medicines exactly as prescribed, and speak to your doctor before starting, stopping or switching any medicine.

Last reviewed: 1 October 2026 by Dr. Farhan Rashid Abbasi, Medicine Online.