Cool & Cool Sensitive Wipes

Delivery

• We deliver across Pakistan: usually 1–2 business days to major cities and 3–5 business days elsewhere.
• Free delivery on orders above Rs 15,000; a flat Rs 450 delivery charge applies to smaller orders.
• Cash on Delivery is available in Sindh. Elsewhere in Pakistan, pay by bank transfer or card.
• Insulin, vaccines and other cold-chain medicines are shipped in insulated packaging with cool packs.

Returns and refunds

• If an item arrives damaged, expired, defective, wrong or missing, tell us within 48 hours of delivery and send photos of the item and packaging.
• For your safety, opened medicines, dispensed prescription medicines and change-of-mind returns cannot be accepted.
• Approved refunds are processed within 7–10 business days, or as store credit for Cash on Delivery orders.

See our full Shipping Policy and Refund Policy.